Privacy Policy
Your privacy matters to us at CalmCopperRock
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This may include your name, business name, email, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing occurs securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery schedules, and budget constraints. This helps us tailor our service to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to enhance our services and the overall website experience. This helps us determine which corporate floral services hold the greatest value for our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
CalmCopperRock respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Safeguards
We regard the protection of your personal information as a priority and implement suitable technical and organizational measures to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we employ strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to guard against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: twenty-six months for service enhancement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings using your browser's preferences. However, turning off certain cookies could impact how the site works. For more information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Some pages on our site may include connections to external websites or services. This privacy policy covers only CalmCopperRock and our site. We are not accountable for the privacy practices of other sites.
We may include links to third-party websites or services. This privacy policy applies only to CalmCopperRock and our site. We are not responsible for the privacy practices of external sites.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
CalmCopperRock Privacy Team
41 Rose Terrace, London
London, United Kingdom SW3 2LT
Email: [email protected]
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.